Hasselblad (UK) Ltd

Job Description

Location: Hasselblad (UK) Ltd. 385, Centennial Avenue, Centennial Park, Elstree, Hertfordshire. WD6 3TJ.

Job title: Customer Care and Technical Support ("Hasselbuddy").

Type of position: Full-time.

Hours: 37.5 /week - 8:30am to 5:00pm; Monday through to and including Friday. You may also be required to work some additional hours to cover events and training. You will be required to take emergency technical support calls during out of office hours between 8:00am - 8:00pm, 7 days a week - as a shared responsibility.

General Description: To provide the very highest standard of Customer Care and Technical Support for all UK Hasselblad customers and potential customers as a member of our "Hasselbuddy" team.

Roles & Key Tasks:

• To make yourself available with the aim of supplying our customers with solutions and advice.

• To develop and promote a relationship with our customers on a "one to one" basis.
• To offer hardware and software training for our customers.
• To offer advice on our customers' workflow and how to get the best from their Hasselblad camera kit and software.

• To offer support and technical knowledge to our Sales Teams in their marketing activities and Service Team in their analysis work.

Responsibilities: As a member of a small team, to develop, create and drive new and imaginative Customer Care programmes and events, assisted and acknowledged by the department manager, with the intention of creating a clear perception by our customers of all additional benefits available to them through our "Hasselbuddy" programme -    http://www.hasselblad.co.uk/service--support/uk-service--support/hasselbuddy-support.aspx

• To visit and maintain a proactive relationship with our customers.
• To maintain data, administration duties and supply reports to your department manager on a regular basis.
• To answer telephone and email support enquiries without delay.
• To attend Hasselblad events when requested.
• To attend training courses when required and maintain an up to date knowledge of all procedural changes.
• To enter into a regular dialogue with corporate and partners with the express intention of improving the Hasselblad products and services offered to our customers.

Most challenging parts of the job: Converting a potentially negative situation into a positive one by offering the appropriate corrective solution to any issue encountered and by generally being a "friend in need" - our customers are all members of the Hasselblad family and, as such, must feel cared for. Seeking solutions and communicating these comprehensively while under pressure. To maintain a positive and calm approach at all times.

Required skills to perform the job:

• Camera and photographic workflow knowledge (training programmes will be made available to aid and update your knowledge; however, this training assumes a degree of prior experience).
• The ability to work as a team player.
• Excellent communication skills.
• Calm under pressure.
• Smart appearance.
• Good time keeping.
• Clean driving license.

Useful skills to perform the job:

• Enthusiastic and willing to learn
• A good understanding of human nature.

• Experienced with a variety of photographic disciplines.
• Knowledge of PC/Mac hardware and software.

• Knowledge of image processing software such as "Adobe Photoshop", "Lightroom", etc.